Legal Notice
By booking a service with Frith’s Furry Friends, you automatically agree to the below Terms and Conditions:
1. Bookings & Payments
• A 25% deposit is required at the time of booking for all pet sitting services.
• Full payment must be made no later than 7 days prior to the start of the pet sit.
• Failure to complete payment by this time may result in cancellation of the booking.
2. Cancellations & Refunds
• Cancellations made within 3 days (72 hours) of the booking start time are non-refundable.
• Cancellations made more than 3 days before the booking may be eligible for a refund minus the deposit.
• Refunds, where applicable, will be issued using the original payment method.
3. Pet Information & Profile Form
• A completed pet profile form must be submitted prior to the service commencing.
• The owner is responsible for ensuring all information provided is accurate and up to date.
• I must be informed of any changes to your pet’s diet, lifestyle, routine, health, or behaviour prior to or during the service.
4. Dog Walking & Off-Lead Policy
• Dogs will only be walked off lead if they have perfect recall and it is deemed safe to do so.
• If recall is not reliable, dogs will be walked on a lead at all times.
• The final decision regarding on- or off-lead walking rests with me, based on safety, environment, and behaviour.
5. Health, Identification & Equipment
• All dogs must be microchipped, and the microchip details must be current and up to date.
• All dogs must wear a secure collar or harness with an ID tag.
• The ID tag must clearly display the owner’s name and phone number.
• Owners are responsible for ensuring collars, harnesses, leads, and muzzles (if required) are safe, suitable, and in good condition.
6. Breed Acceptance & Dangerous Dogs Act 1991
• I accept all dog breeds, including those covered under the Dangerous Dogs Act 1991.
• Dogs subject to the Dangerous Dogs Act must have:
– A valid Certificate of Exemption
– A current licence
– Proof of valid third-party liability insurance
• All documentation must be provided prior to the service commencing.
• Dogs covered under the Dangerous Dogs Act must comply with all legal requirements, including lead and muzzle requirements, at all times while in my care.
• Failure to provide valid documentation may result in refusal or cancellation of service without refund.
7. Welfare, Behaviour & Safety
• I reserve the right to refuse or terminate a service if a pet displays aggressive, dangerous, or unsafe behaviour.
• Any behaviour that poses a risk to the pet, other animals, the public, or myself may result in immediate service termination.
• The owner remains fully responsible for any damage, injury, or loss caused by their pet.
8. Emergency Veterinary Care
• In the event of illness, injury, or emergency, I will make reasonable efforts to contact the owner.
• If the owner cannot be reached, I am authorised to seek veterinary treatment as deemed necessary.
• All veterinary fees and associated costs remain the responsibility of the owner.
9. Liability
• While every reasonable care is taken, I cannot be held liable for illness, injury, escape, loss, or death of a pet unless caused by proven negligence.
• I am not liable for damage to property caused by a pet during the service.
• The owner agrees to indemnify and hold me harmless against any claims arising from their pet’s behaviour.
10. Access, Keys & Home Security
• Owners must provide clear instructions for property access, alarms, and security systems.
• I am not responsible for faults, malfunctions, or security issues not disclosed in advance.
• Lost keys will be reported immediately. The cost of key replacement is covered by my insurance, subject to the terms and conditions of that policy.
11. Utilities & Home Facilities
• The property must have working electricity, hot water, and appropriate heating (where required due to season or weather) for the duration of the pet sit.
• The owner must provide clear instructions in advance on how to operate heating, hot water, and any relevant electrical systems (such as thermostats, boilers, or timers).
• The owner remains responsible for ensuring utilities remain connected and for all associated costs during the booking period.
12. Weather & Environmental Conditions
• Dog walks may be adjusted, shortened, or cancelled due to extreme weather conditions to ensure safety and welfare.
• No refunds will be issued for weather-related adjustments made in the pet’s best interest.
13. Photos & Updates
• I may take photos or videos of pets for owner updates.
• Unless otherwise stated in writing, the owner gives permission for photos to be used for marketing or social media purposes.
14. Force Majeure & Service Interruptions
• I shall not be held liable for failure to perform services due to severe weather conditions or emergency road closures caused by accidents that make travel unsafe or impossible.
• If I am unable to provide the service due to illness or a personal emergency, the client will receive a full refund for any services not provided.